FAQs

Surprise Care FAQs

What if I only want to be seen for a one time visit?
We will be seeing patients for a “one-time” visit. The cost is $110 (does not include any testing or medications)

* Prices may vary if there are diagnostic tests completed.

What is Direct Primary Care or Concierge Medicine?

Direct Primary Care or (DPC) is the solution to the long wait times often seen with the typical primary care physician clinic. For those patients with astronomically high deductibles, DPC is taking a proactive approach to caring for those primary care needs by being accessible to the members we serve. The DPC model combined with catastrophic medical insurance is far more cost effective than having to use urgent care for routine primary care needs.

What if I decide to cancel my membership?

Here at Surprise Care– We do not have long term contracts with our members.

What if I need medical attention while I’m away from home or on vacation?
At Surprise Care there is value in knowing that if you are away from home and find you are missing your medications your “doctor” is just a text message away from solving your problem!
Does Surprise Care take Insurance?
No. Surprise Care wants to dedicate their time taking care of patients, not insurance companies. When medical offices choose to bill insurance, the additional paperwork that goes along with billing insurance keeps the provider from spending time with patients. For this reason, you and your provider make the decisions about your healthcare, not third party insurance companies. Because Surprise Care chooses not to bill insurance we can then offer our patients wholesale prices on lab tests, medications, and imaging.
What kind of patient would benefit from a direct patient care medical model?

ANY patient that desires a personal relationship with their provider! But specifically those patients with: No insurance, Medishare programs, High deductible insurance plans, Health Sharing Plans, Major Medical Coverage and/or Catastrophic Insurance Plans. Some insurance companies encourage the use of DPC clinics for example Liberty Share.

How do patients schedule appointments?

Patients can schedule appointments by calling the office directly or by using the online appointment scheduling system available on our website. This allows for easy and convenient booking at any time.

Do you see nursing home patients?

Yes, we provide care for patients in nursing homes. Our team is dedicated to ensuring that nursing home residents receive the same high-quality medical care as they would in our office.

What if i need a specialist?
If you need to see a specialist, our team will refer you to the appropriate healthcare professional and coordinate your care. We work closely with a network of specialists to ensure you receive the best possible treatment
What does the membership fee cover?
The membership fee covers a range of services, including routine check-ups, preventative care, access to our healthcare team, and personalized health management plans. It may also include additional benefits such as extended appointment times and direct communication with your healthcare provider
Do you offer house calls?
Yes, we offer house calls for patients who are unable to visit our office. This service ensures that all patients, regardless of their mobility, can receive the care they need in the comfort of their own home
What about vaccinations?

We provide a variety of vaccinations, including seasonal flu shots, COVID-19 vaccines, and other routine immunizations. Our team ensures that patients are up-to-date with their vaccinations to maintain optimal health and prevent disease

Attention!

Surprise Care – Holiday Office Closure Notice

Surprise Care will be closed Friday, September 4th through Monday, September 7th in observance of Labor Day. We will resume normal business hours on Tuesday, September 8th.

We wish all of you a safe and happy holiday weekend.